Terms of service

These Terms of Service (“Terms”) form a legally binding agreement between you (or the entity you represent, “you”, “Customer”) and Trial.io (“Trial.io”, “we”, “us”, “our”) governing your access to and use of the Trial.io platform, hosted trial signup pages, dashboards, application programming interfaces, and related services (collectively, the “Service”).

By creating an account, clicking to accept these Terms, executing an order form referencing these Terms, or accessing the Service in any other way, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

If you do not agree with any part of these Terms, you may not use the Service.

Trial.io provides hosted trial signup pages and a card pre-authorization workflow that integrates with third-party payment processors, principally Stripe, Inc. (“Stripe”), and may include additional processors such as Adyen, Mollie, Braintree, Recurly, and Chargebee on certain plans.

Trial.io is not a payment processor, money transmitter, escrow service, or custodian of funds. All card processing, capture, refund, and dispute operations occur on the third-party payment account that you, the Customer, connect via OAuth. Trial.io never holds Customer funds or end-user funds, and is not in the funds flow at any point in the trial lifecycle.

The Service is offered on a software-as-a-service basis. We may modify, add, remove, or replace features over time. Material reductions to the Service that meaningfully affect a paying Customer’s use will be announced with at least 30 days’ written notice, and the Customer may terminate as set out in Section 11.

To use the Service, you must be at least 18 years of age and capable of forming a binding contract under applicable law. You must register an account with accurate information, keep it current, and safeguard your credentials.

You are responsible for all activity that occurs under your account, including actions taken by any team member, agent, or contractor you authorize. You agree to notify us promptly at hello@trial.io of any unauthorized access or suspected security incident affecting your account.

You may invite collaborators to your workspace. Each collaborator must accept these Terms by registering their own account. You may not share a single account between multiple human users.

You are responsible for maintaining a valid Stripe account (and, if applicable, valid accounts with other connected processors), complying with their respective terms of service, ensuring your products and services are eligible for card acceptance, and bearing all chargeback, dispute, and refund obligations to your end users.

By connecting Stripe (or another processor) to Trial.io via OAuth, you grant Trial.io permission to perform actions on your behalf that are necessary to operate the Service, including but not limited to: creating PaymentIntents and SetupIntents, placing and capturing authorizations, saving and reusing payment methods, reading transaction and customer data, listening to webhooks, and issuing refunds when you instruct us to do so from inside the Service.

You may revoke this OAuth grant at any time from the connected processor’s dashboard. Revoking the grant will immediately suspend the Service’s ability to operate on your account, including the automatic reauthorization and capture flows. Any trial signups in flight at the moment of revocation may not be captured successfully.

Your end users are your customers. You are responsible for: the goods, services, and subscriptions you offer to them; the accuracy and lawfulness of your marketing materials and trial signup pages; the disclosures you make about charges, holds, trial duration, and renewal terms; and your obligations to those users under consumer-protection, contract, tax, and privacy law.

You acknowledge that card pre-authorization is a deferred-charge model that requires clear disclosure to the end user at the point of signup. You agree to display, on or near the card-collection field, in plain language:

• That a temporary hold (the “Hold”) will be placed on the card
• The amount and currency of the Hold
• The length of the trial and the date the trial will end
• The amount and timing of the capture that will occur at trial end
• How the end user can cancel before the capture occurs

Trial.io’s default page templates include these disclosures. If you customize the templates, the obligation to maintain compliant disclosure remains yours.

You may not use the Service to:

• Engage in any unlawful, deceptive, fraudulent, or harmful activity
• Collect payment for any business category prohibited by Stripe or your connected processor (see Stripe’s Restricted Businesses list)
• Mislead end users about what they are being charged, when, or by whom
• Circumvent the acceptable use policies of Stripe, any connected processor, or any card network
• Run automated trial signup attacks, including card-testing or card-cycling
• Resell, sublicense, lease, or otherwise transfer access to the Service to a third party, except as part of operating your own business
• Reverse engineer, scrape, or attempt to extract the source code of the Service, except to the extent applicable law expressly permits
• Interfere with the integrity, security, or performance of the Service or of other Customers’ use of it
• Upload malicious code, viruses, or other harmful technology

We may suspend your account immediately and without prior notice if we reasonably believe you are in material breach of this Section 6, if your use creates legal, financial, or reputational risk to Trial.io or its processors, or if your connected processor instructs us to do so.

Trial.io is offered on a free tier and several paid subscription tiers as described on our pricing page. Paid tiers include a fixed monthly or annual fee plus per-signup overage if you exceed the included signup volume in a billing period.

All fees are stated in US dollars and are exclusive of any taxes, levies, or duties imposed by tax authorities, all of which are your responsibility. You authorize Trial.io to charge your designated payment method for all fees as they become due. If a payment method fails, we may retry, downgrade your account to a free tier, or suspend access until payment is current.

Annual plans are billed in advance and are non-refundable except as expressly set out in Section 8. Monthly plans renew each billing period until cancelled. Fees for any partial billing period are not pro-rated.

Stripe processing fees, interchange fees, and any cross-border or currency conversion fees are billed by Stripe (or the connected processor) directly to your account and are not collected, marked up, or otherwise touched by Trial.io.

We may change subscription pricing at any time. Changes will not apply to your current billing period. We will provide at least 30 days’ written notice of any price increase that will apply to your next renewal.

Cancelling your subscription. You may cancel your Trial.io subscription at any time from the billing tab inside the product. Cancellation takes effect at the end of your current billing period. You retain full access to the Service through that date. After cancellation, your account will be moved to the free tier or, if you choose, fully closed.

Refunds of Trial.io subscription fees. Subscription fees paid to Trial.io are non-refundable except where required by applicable law or where expressly stated below. For annual subscriptions paid in advance, if you cancel within the first 30 days of the start of an annual term, we will refund the unused portion on a pro-rata basis. After 30 days, annual subscriptions are non-refundable. We do not pro-rate refunds for partial months on monthly plans.

Refunds to your end users.Refunds owed to your end users (your customers) are managed entirely on your connected payment processor account. The captured funds for an end-user trial conversion land directly on your Stripe or other processor account, not on Trial.io. You can issue refunds to your end users from your processor’s dashboard or from inside Trial.io. Because Trial.io is never in the funds flow, Trial.io does not (and cannot) issue refunds on end-user captures.

Disputed charges and chargebacks. Disputes initiated by your end users (chargebacks, retrieval requests, inquiries) are handled by Stripe or your connected processor, exactly as they would be without Trial.io. You are the merchant of record for all charges to your end users and bear all dispute fees, losses, and outcomes. Trial.io will, on request, provide reasonable assistance with evidence (such as the trial signup record and consent disclosures shown).

How to request a Trial.io fee refund. For refund requests on Trial.io subscription fees that fall within the policy above, email hello@trial.io from the email address registered on your account. We will respond within five business days.

Trial.io processes personal data on your behalf in accordance with our Privacy Policy, which is incorporated into these Terms by reference. With respect to your end users, you are the data controller and Trial.io is your data processor.

Each party agrees to keep confidential any non-public technical, business, or commercial information disclosed by the other party in connection with the Service. Confidential information may be used only to perform under these Terms and may not be disclosed to third parties except to employees, contractors, and advisors bound by equivalent confidentiality obligations, or as required by law.

A Data Processing Addendum (DPA) is available on request and is incorporated into these Terms for Customers subject to GDPR, the UK GDPR, the California Consumer Privacy Act, or equivalent data-protection law.

Trial.io and its licensors retain all right, title, and interest in and to the Service, including all underlying software, documentation, design, trademarks, and improvements (the “Trial.io IP”). Nothing in these Terms grants you any right in the Trial.io IP except the limited, non-exclusive, non-transferable license to use the Service during the term of these Terms.

You retain ownership of all content you upload to or generate within the Service, including your brand assets, page copy, end-user data, and trial signup records (“Customer Content”). You grant Trial.io a worldwide, royalty-free, non-exclusive license to host, process, transmit, and display Customer Content solely as necessary to provide the Service.

Trial.io may use aggregated and de-identified data derived from Customer Content to operate, secure, improve, and benchmark the Service. Aggregated data does not identify any Customer or end user.

If you provide feedback, suggestions, or ideas about the Service, you grant Trial.io a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

These Terms remain in effect for so long as you maintain a Trial.io account.

You may close your account at any time from the billing tab. We may suspend or terminate your account, with or without notice, if you breach these Terms, if you violate Stripe’s or another connected processor’s acceptable use policies, if your use poses a security, financial, or legal risk to Trial.io or its other Customers, or if required by law.

On termination, your right to access the Service ends immediately. You may export your Customer Content for up to 30 days after termination by emailing hello@trial.io. After that period, we may delete your Customer Content from active systems, subject to backup retention windows described in our Privacy Policy.

The provisions of these Terms that by their nature should survive termination will survive, including Sections 7 (fees owed), 8, 9, 10, 12, 13, 14, 15, 16, and 18.

We use commercially reasonable efforts to keep the Service available 24 hours a day, 7 days a week. Customers on the Enterprise plan are covered by a written service level agreement (the “SLA”) that provides a 99.95% monthly uptime commitment with service credits for any month falling below it. The SLA is the sole remedy for service-availability issues on Enterprise. Other plans are provided on a best-effort basis with no uptime warranty.

Planned maintenance windows will be announced at least 24 hours in advance whenever practicable. Emergency maintenance to address security or stability may occur without notice.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, Trial.io disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from a course of dealing or trade usage.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, that any data will not be lost or corrupted, that any third-party processor will continue to support the Service, or that the Service will meet your business requirements.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business opportunity, or goodwill, even if advised of the possibility of such damages.

Trial.io’s aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort, or otherwise, will not exceed the greater of (i) the total fees actually paid by you to Trial.io in the 12 months preceding the event giving rise to the claim, or (ii) US$100.

The limitations in this Section 14 apply to the maximum extent permitted by law and do not limit liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable law.

You will defend, indemnify, and hold harmless Trial.io, its affiliates, and their respective officers, directors, employees, and agents from and against any and all third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your or your end users’ use of the Service
• Customer Content, including any claim that it infringes third-party rights
• Your breach of these Terms, of any representation you make in these Terms, or of applicable law
• Any dispute between you and an end user, including refund and chargeback disputes
• Taxes assessed in connection with the goods or services you sell

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through good-faith negotiation between the parties’ representatives within 30 days will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator in Wilmington, Delaware. The arbitrator’s award will be final and may be entered in any court of competent jurisdiction.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

You agree to resolve disputes only on an individual basis and waive any right to participate in a class action, consolidated proceeding, or representative action.

We may update these Terms from time to time. Non-material changes take effect on the date posted to this page. Material changes (changes that meaningfully reduce your rights or increase your obligations) take effect 30 days after we post them, and we will provide advance notice via email to the address on file or in-product notification. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

Notices. Notices to Trial.io must be sent to hello@trial.io. Notices to you may be sent to the email on your account or through in-product notification.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all of your assets. We may assign these Terms freely.

Independent contractors. The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.

Force majeure. Neither party is liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, government actions, labor disputes, internet outages, or third-party processor failures.

Waiver. A failure to enforce a provision of these Terms is not a waiver of the right to enforce it later.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire agreement. These Terms, together with our Privacy Policy, any order form executed by the parties, and any DPA in effect, constitute the entire agreement between you and Trial.io regarding the Service, and supersede any prior or contemporaneous agreements on the same subject matter.

Questions about these Terms? Email hello@trial.io.